My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Virgin Media;. 4 Kudos. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. No, any cables within the house can be touched as much as the householder wants to touch them. 4 out of 5 stars. Pop them out and see. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. You may need to use the. Absolutely not. Hello VLNeedham. Back a step. So I’ve tried inserting it to the socket below it instead but it’s not working. Everything is converted to specialised triple screened coaxial cable. on 01-12-2022 18:48. Sign in . Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. Virgin Media; My Virgin Media; Shop; Help;. It works fine and my router (which is the black box in Picture 2),. Browse Virgin Media Virgin Media Community. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. There should be a wall mounted box somewhere inside that has an F socket on it. Basically it sends power back up the TV aerial to power the amplifier up above. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Some photos would help us. Can see - 5322120. Options. The coax cable from the study can be used for the other 360 box in the kitchen. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Hi everyone, I moved to a new flat. No photo attached. Booking an engineer is easy with Virgin Media. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. The RFoG node is a Vector BOOSTRAL 610. There are 10 types of people: those. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The one thats on the bottom is the one you need for Virgin. This hole will typically be up to 1cm in diameter and often positioned near your front door. Re: No Wall Socket for Quickstart. Security matters. We have a virgin media wall socket with an - 4353656 - 2. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. )Options. I’ve come to. 1 [or 192. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. on 14-09-2022 12:00. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media; My Virgin Media; Shop; Help;. Preparing for Landline changeover to fibre. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. we’ve just moved in to our new house. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. Hello tejeshn. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. UPDATE 26th April 2021. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Jan 14, 2022. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I recently got Virgin broadband installed. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. There will be a seperate connection inside the interior wall box. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The power supply must fit the correct way round. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. See where this Helpful Answer was posted. If you really need to take them off, just use a screwdriver to unscrew the screws. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Tried looking but can't see a way to book an engineer for this? Thanks. If it is a loose cable only, you will need one of these to connect the Quickstart cable. The cable on the right looks like is for a Freeview TV antenna. I can’t find a wall socket anywhere that matches those indicated by virgin. log into hub3 - 192. Don't touch it. Can anyone help please? Need. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Feb 22, 2022. You should see a cable going through the wall and if you trace this inside, you should get the cable. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Many thanks goslow, Tudor and Client62 for your advice! The best solution for me would be a socket within the wall, similar to what - 5422013. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. The cable going in will be a double “shotgun barrel” type cable. Chris. Trouble shooter. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Praying the white is the virgin one. cable from wall. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and. If you're happy with this and for the charge we can make the arrangements for you 🙂. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Search ISP News. My previous sky microfilter attached here. My previous sky microfilter attached here. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Kath_F. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Options. QuickStart, set up and connections. Rich says: August 9, 2022 at 5:55 pm. Virgin Mobile. on 04-02-2023 11:17. The isolator has a terminator cap (marked below) fitted to the open end. Manage Your Account. If possible, I would like to get rid of this rather ugly white. on 15-02-2022 10:03. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Tudor. Stay safe online. Old Virgin Media box and poor signal. Account - Cable. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Excludes. --. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Short. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Call the Pre-installation and delivery team on 0800 052 1734. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. It is surface clipped usually. I have also checked outside and there is no box either on my property or on my boundary wall. There must have been a previous installation or you would not have been offered a self install. I've got 2 wall sockets that I think are likely. Virgin Media; My Virgin Media; Shop;. Don’t worry that it is not a threaded plug. Networking and WiFiSame thing happened, and on all the wall phone points. 4. Incidentally the phone socket is redundant if not in use and can be safely removed. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Tudor. which will give you a general idea of VM fixtures and fittings. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Could a VM engineer be boo. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. So, a 50 minute broadband, TV and phone. VM BB TV Landline. Broadband and phone deals. . Teki Screwfix Select. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Mobile Your Account. Virgin media wall socket wiring diagram. Just make sure you definately don't need it, or won't be needing it again. I was sent the pack as. The installation should take around an hour. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. 3. Forum Team. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. How deep should Virgin Media cables be? 1 to 6 inches. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Vonage 2nd line. wall socket. But I have no Virgin Media Wall socket in my house. I was never asked if I had a wall box. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. . Vonage 2nd line. It doesn’t look like I can connect to ‘the wall socket’. Many thanks Krysia - 4353656 - 2. on 22-10-2022 20:58. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Virgin will not remove them. Sign in . I was told when purchasing the broadband package that fi. (knowledge is power) Sun 05-Jan-14 12:53:34. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. VM will usually only supply a Quickstart to a property that had VM previously. Entertain me; Broadband Deals. Eric714. Options. 1. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Admittedly these will make more sense if you already have a basic. There should then be. Find me on , Google+, and Linkedin. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Their is Virgin media wall socket. Some VM installations do not have an internal wall box, just a trailing lead. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If it is a loose cable only, you will need one of these to connect the Quickstart cable. For a wires-free alternative, you could use a cordless phone setup. 168. . For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. on 17-10-2022 15:06. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. . I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 0 Kudos Reply. VM BB TV Landline. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. 1) remove the attenuator from the existing cable, plug it into back of hub. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. 3 weeks ago. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. wi-fi. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Virgin Phone Switchover. )In this video, I am showing the sta. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 2. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. . Networking and WiFi. Wall Socket. Kain, regarding your question: I am looking to: 1. #2. Browse Virgin Media Virgin Media Community. Finally, they'll complete the setup to make sure it's all working. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The cable could be hidden within, or behind, furniture. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Browse Virgin Media Virgin Media Community. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. ahhh the rubbish that is CS - you could try this. Go to solution. I do not have a virgin media wall socket so I cannot set up my kit. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. All the wall sockets I can see are for BT. Hello sophieboulter1. Re: Moving virgin media wall socket. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Even after scraping the connection might not be a very good one. CryptoRobert_P. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Getting started & FAQ. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. Or if the other end of the white cable is in a more useful. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Any extension that you create after the main socket is your responsibility. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. These enter my house via an air brick/vent very close to. Mobile Your Account. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. The first thing is to start making alternative arrangements for your internet connectivity. Mark as New; Bookmark this message;. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. With our services we do need to install our own sockets. Sign in . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Mobile. The pre-install team number is 0800 052 1734. Explain what needs to be done and book and engineer visit. I’ve had a look for the brown box outside the place i just moved in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 4. No virgin media wall socket umerarifkhan11. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Hi Tony, which product would you recommend from Amazon?. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Can you fit the Cable con 3. No virgin media wall socket; Options. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Hi, I just received my hub. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. ahhh the rubbish that is CS - you could try this. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Business, Economics, and Finance. I will private message you now to confirm your details. We have the quickstart pack but sadly cannot get broadband set up and working. That is the correct fitting, it should push on unless its too loose inside the large housing. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. We would like this to be re-located please into our living room on ground floor. Stay safe online. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Old Virgin Media box and poor signal. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . All the wall. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. If however the socket itself has been removed you will need assistance. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). On the day of activation, connect your new router to the master phone socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. I have gone through several videos and found that there should be wall socket inside your home. No, the ethernet cable is for a wired device if you have one. Virgin Media; My Virgin Media; Shop; Help;. . " The hub is upstairs as previously said. Get virgin engineer to move the wall socket. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Options. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. Joining in Options. Virgin Media engineer installation. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). In the worst case that might be compensation to a neighbour for their loss of service. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. self install. It should work ok. Virgin Media Wall Socket Connector Wrong Kind in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . I highly doubt my landlord will allow a virgin coax. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Networking and WiFi. Entertain me; Broadband Deals. 9. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. At least 30Mbps download speeds in every room or £100 one-off credit. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. We have tried plugging it into the only box we found it would fit but no luck. However, since theres no virgin media socket is it possible if someone who works at v. Rob. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. Joining in Options. I cannot find the virgin box inside my house but can find a Telewest box. Chris. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. . . I am happy to help with this. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. There are 10 types of people: those. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. RedTomato said: I removed my Virgin cable about a month ago. and view the images for a range of different wall box options. Looks like the cable is possibly there but not connected. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband.